FAQs
Shipping
When will my order ship?
Orders are typically processed at or before 2:00 PM GMT Monday through Friday.
Do you ship internationally?
Yes, we offer international shipping to most countries.
How do I track my order?
You'll receive an email with tracking information when your order has shipped. Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have.
What if my package is lost or stolen?
We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact us with any questions you may have.
Returns & Exchanges
What’s your return policy?
Purchases may be returned within 30 days of receipt for a refund. Please contact our customer service team at support@base12official.com to inform us that you would like to return your purchase, and we will provide instructions on how to start your return.
How do I start my return?
Please contact our customer service team at support@base12official.com to inform us that you would like to return your purchase, and we will provide instructions on how to start your return.
What if my product is defective?
Defective products are under warranty for one year with proof of purchase.
Product Information
What are your stands made from?
Our laptop stands are made from industrial-grade reinforced nylon and high quality metal fittings.